In these terms and conditions the following expressions shall mean:

“the Contract’’ is the agreement between you and us in relation to the booking, incorporating the Terms and Conditions as specified below and any amendments agreed in writing;

“the Venue” means the Pavilion on the Prom and/or the Ballroom at the Park House Hotel where your event is agreed to be held;

“the Event” means the occasion for which you are hiring the venue, for example, wedding, civil partnership, christening or birthday.

“the Event Package” means the services relating to your Event which we agree to provide to you; and

“a Working Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

2.​The Contract

2.1​Your Contract is with us, Waterside Hotels and Leisure Limited, which is a private limited company (company number 06164814) of 4 Knowle Avenue, Blackpool, Lancashire FY2 9RR.

2.2​We appreciate that, on occasion, someone else (such as a parent) may wish to make payments due to us on your behalf. We are happy to accept such payments, but please note that, unless we agree otherwise with you in writing, you are legally responsible for any payments due to us.

3.​Making your booking

3.1​We may agree to you making a provisional booking with us, but this is not legally binding on either you or us unless and until a Contract is entered into in accordance with paragraph 2.1.

3.2​If, after receiving our quotation for your Event Package, you want to make a booking with us, you should pay a deposit of £500. We may agree, prior to booking, to the payment of a smaller deposit. Payment of the deposit can be made in cash or by most credit/debit cards. Please note that your deposit will not be refunded if you subsequently cancel a confirmed booking, as explained in paragraph 8.2 below. A Contract is only formed between you and us when we accept the full deposit amount agreed. No booking application shall be binding on us and no Contract shall be formed unless and until we receive your full deposit.

4.​Your Event Package
4.1​The general content of your Event Package shall be as set out in the paperwork given to you at your initial meeting. We may finalise certain details of your Event Package (for example, the exact numbers of guests to be catered for, and the menu for meals) with you in the period leading up to your Event, in accordance with these terms.

4.2​As part of your Event Package, the Pavilion on the Prom and/or the Ballroom will be hired to you for the period agreed. We will not hire out these areas to anyone else during this period but we cannot guarantee that no one else will be present in the hotel’s public areas at the same time as you and your guests.


5.1​Subject to paragraphs 5.2 to 5.3 inclusive, the price of your Event Package shall be as set out in our brochure.

5.2​Not all components of the price are fixed (for example, because they depend on the number of guests to be catered for), the final price will be determined either in accordance with the brochure (for example, the charge “per head” for meals) or as otherwise agreed with us (for example, if there are any “extra” services not set out in the quotation which we subsequently agree at our discretion to provide to you).

5.3​If your Event date is scheduled more than 1 year after the date of booking, we reserve the right to increase the price of your Event Package by up to 5% for each complete period of 12 months between these two dates.

5.4​All prices are inclusive of VAT. However, if the rate of VAT changes between the date the Contract is formed between you and us and the date of your Event, we will adjust the VAT you pay (and hence the overall price of your Event Package), unless you have already paid for your Event Package in full before the change in the rate of VAT takes effect.

6.​Payment of balance

We will invoice you for the total price of your Event Package (less any deposit paid) approximately 28 days before the scheduled date of your Event. You must pay our invoice in full no later than 14 Working Days from the date of invoice.

7.​Your responsibilities

7.1​If your Event is a wedding or civil ceremony, it is your responsibility to book the Registrar. If you have not booked the Registrar before making your booking application with us, we advise you to do so as soon as possible after booking with us.

7.2​You must confirm final catering numbers no later than 28 days before your Event so we are able to raise a final invoice. Subsequent increases in numbers will be invoiced separately. Please note, no refunds will be given for any decrease in numbers. All weddings and civil ceremonies must include a wedding breakfast or an evening buffet. In addition, weddings and civil ceremonies on a Saturday must include both a wedding breakfast and evening buffet. If your actual number of guests falls beneath the minimum number set out in our quotation, we will still charge you for the minimum number.

7.3​You must provide us, by the dates we may reasonably request of you, with any other information we ask for (such as your final choice of menus) so that we may finalise the details of your Event Package and/or its price.

7.4​Unless we agree otherwise, only food and drinks supplied by us may be consumed at your Event. If we permit you to provide your own beverages, our standard corkage charges will apply.

7.5​You must comply with, and use your reasonable endeavours to ensure that your guests comply with, all of our reasonable instructions intended to ensure the safety of property and/or people at the Venue.

7.6​You must provide your guests with such information we may reasonably request regarding arrangements to be followed at the Venue (for example, in relation to car parking or the storage of valuables).

7.7​Any damage caused to the Venue, its equipment, contents or fittings will be invoiced directly to you immediately after the event.

7.8​We reserve the right to stop any activity which we reasonably believe is likely to cause damage to the interior or exterior of the Venue or to risk the safety of people at the Venue, and we will not tolerate any abusive behaviour by guests to any other guests or member of staff. We reserve the right to remove any persons acting inappropriately from the event.

7.9​If you include any images of the Venue on your Event invitations, you must ensure that you have the permission of the appropriate copyright holder.

7.10​Details of third party suppliers we provide to you are intended to help you in arranging other services to be provided in connection with your Event. If you do engage these or any other third party suppliers, we accept no responsibility for their performance of services and you should take up any complaints with them directly. You are also responsible for paying their charges directly. We reserve the right not to allow into the Venue any third party suppliers who do not meet our requirements intended to ensure the safety and welfare of property and people at the Venue.

8.​Cancellation by you

8.1​If you want to cancel a confirmed booking, you must do so in writing and the provisions in paragraph 8.2 shall apply.

8.2​You must pay us any losses and costs we suffer because of the cancellation which were reasonably foreseeable to both you and us when the Contract was entered into. Depending on when you cancel, the cancellation charges you must pay shall be determined by reference to the table below and you must pay the charges within 20 Working Days of our invoice. Where the final price has yet to be finalised (for example, because you have not yet confirmed catering numbers), we shall base the cancellation charges on any minimum numbers set out in our brochure.

Length of time before your scheduled Event
Cancellation charge
More than 6 months
Amount of your deposit (i.e. non-refundable in all cases)
Between 3 and 6 months
Up to 50% of total Event Package price
Less than 3 months
Up to 75% of total Event Package price
Less than 1 month
Up to 90% of total Event Package price

9.​Cancellation by us

9.1​We reserve the right to cancel your booking without liability to you and without any obligation to refund your deposit if:

9.1.1​you do not pay us the balance of your Event Package price by the date due for such payment; or

9.1.2​we have reasonable grounds to believe that you may not pay us the balance of your Event Package price by the due date and we have requested you to explain the position and you have not done so satisfactorily; or

9.1.3​we discover, before you have paid the balance of your Event Package price, that you have deliberately concealed information or deliberately given us incorrect information about your intended Event in circumstances where (if you had not done so) it would have been reasonably foreseeable that we would not have accepted your booking; or

9.1.4​we have reasonable grounds to believe that your behaviour or that of your guests at the Event is likely to result in damage to the Venue or to our property and/or injury to people.

9.2​If we cancel your booking under paragraph 9.1, you must pay us any losses and costs we suffer because of the cancellation which were reasonably foreseeable to both you and us when the Contract was entered into. Depending on when we cancel, the cancellation charges you must pay will be determined by reference to the table set out under paragraph 8.2 above.

10.​Events outside our control

Except as set out in this paragraph, we shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our Contract with you that is caused by events outside our reasonable control (such as serious damage to the Venue, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water). In these circumstances, we shall use every effort to notify you as soon as is reasonably practical. If, as a result of such events, we believe we have no alternative but to cancel your booking, our sole liability to you shall be to refund you any money you have paid towards your Event Package.

11.​Limitation of our liability to you

11.1​Subject to paragraph 11.2, our total liability to you for any loss you suffer will be limited to the total amount of money payable to us for your Event Package. We will not be liable for any losses which were not reasonably foreseeable to both you and us when the Contract was entered into or for any losses that were not caused by any breach of Contract or breach of statutory duty or negligence on our part.

11.2​Nothing in these terms excludes or limits in any way our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or limit (or attempt to exclude or limit) our liability.

12.​Changes to the Venue and/or your Event Package

12.1​We reserve the right to make changes to the interior and/or exterior of the Venue between the time we accept your booking and the date of your Event. For example, we may make changes to the décor and colour schemes of function rooms, and we cannot guarantee that the Venue and its surrounds will be free from additional structures (such as scaffolding).

12.2​We will use all reasonable endeavours to ensure that no components of your Event have to be altered. However, as an Event plan is normally put together a long time before your scheduled date, we reserve the right to make changes to certain components if this is necessary to comply with safety requirements or other changes in law or relevant codes of practice, or to make other minor changes which we reasonably believe will not be to the detriment of your overall Event experience.

12.3​We will notify you of any significant changes covered by paragraphs 12.1 and 12.2, but unless the change is one which is likely to fundamentally change the nature of your Event experience we will not offer a refund, costs or compensation.


13.1​If only one person is making the Event booking, that person confirms that he/she has the authority to make the booking on behalf of any joint persons, for example, the other person intending to be married. Our Contract will therefore be with all such persons.

13.2​Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the Contract.

13.3​You may not transfer any of your rights or obligations under our Contract with you to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under the Contract to another organisation, but this will not affect your rights under these terms.

13.4​If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

13.5​No person who is not a party to our Contract with you shall have any rights under or in connection with it.

13.6​All written communications by you to us must be sent by first class post to Park House Hotel, 308 North Promenade, Blackpool, Lancashire FY1 2HA or by email to (or to such other address that we may notify to you). We may send written communications to you at either the email or postal address you provided to us.

13.7​We regret that, other than guide dogs, hearing dogs and other assistance dogs, no pets or other animals are allowed in the Venue or any of our other premises.

13.8​These terms shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts.